Shipping Policy
Thank you for choosing Natural Serve. We are dedicated to deliver eco-friendly areca products to your doorstep in a timely and efficient manner. Please review our Shipping Policy to understand our shipping procedures, options, and guidelines.
Order Processing Time
Orders typically takes 2 business days to process before they are shipped, though processing times may vary based on order volume and product availability. We appreciate your patience as we work diligently to prepare and pack your order with care.
Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. You can view the estimated shipping cost during the checkout process before completing your purchase.
Shipping Options
We offer several shipping options to accommodate your needs:
- Standard Shipping: Estimated delivery within 2 to 8 business days.
- Expedited Shipping: Estimated delivery within 1 business days.
- International Shipping: We offer international shipping to select countries. The delivery times for international shipments can range from a minimum of 7 to a maximum of 21 business days, depending on the destination.
Please note that delivery times are estimates and may be subject to unforeseen delays, such as weather conditions or customs clearance for international orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.
Shipping Restrictions
At times, we are unable to ship to certain remote areas or countries. If you have concerns about the shipping availability for your location, please contact our Customer Support team for assistance.
Damaged or Lost Shipments
In the rare event that your order is damaged during transit or goes missing, please contact our Customer Support team immediately. We will work with you to resolve the issue and ensure you receive a replacement or refund as necessary.
Address Accuracy
It is essential to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions or require further assistance regarding our Shipping Policy, please do not hesitate to contact our Customer Support team at info@natural-serve.com. We are here to assist you and ensure a smooth shipping experience.
Thank you for choosing Natural Serve, and we look forward to serving you with our eco-friendly areca products.